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How to Get a Home Loan with Bad Credit

How do you get an excellent mortgage loan with bad credit? We hear this question being asked quite more often. And more often than not, the answer we get isn't the answer we want to hear. Indeed, we're aware that a poor credit rating does provide us access to the best rates, yet there are ways wherein we can work our way to a home loan deal which, in the long run, isn't terrible at all. Choices like no-money-down mortgage loans, home equity loan as well as second mortgage home equity loan, and a few others are among the best choices available.

The initial thing you must do is research more about these loan alternatives for bad credit and check which among them will be ideal for your situation. And when you believe you are ready, get yourself the best bad credit mortgage broker you could find to assist you. Professional mortgage lenders for bad credit are quite hard to come by. You have to be careful with who you're dealing with and make sure he's dependable. If he demands for cash in advance of a mortgage, probe further. He might be one of those so-called lenders who are merely out to con you.

One need to comprehend that a mortgage for bad credit typically has higher interest rates as well as closing fees, some even need a pre-payment fine. This could be tricky. As much as possible, avoid them. If you could not, you might want to settle for the briefest term possible, such as six months to 1 year. A bad credit loan mortgage charge doesn't have to be something that would put you in the gutter. If you are aware of your way around, you are likely to discover what you are seeking for. You could not discover the lowest rates available with an impaired credit, but you will absolutely arrive at something which is suitable for the circumstances you are in.

Mortgage lender rates vary: different lenders, various States, various laws, various client situations. An equity home loan mortgage fee, for example, could vary on a case to case circumstances. You might want to settle for a fixed rate if you think you may afford it. That way, you won't be experiencing countless surprises as the years go by especially because this type of loan may put your home at risk. Examine the various kinds of home loans and current home loan mortgage rates so you would have an overview of what you're entering into. It's always nicer to be ready.

The concept is not to be impulsive. Regardless of how awfully you require a mortgage and how appealing the deals are despite an impaired credit background, you should possess sufficient patience to organize the things that you're supposed to be aware of. To achieve an excellent mortgage loan bargain, you must be meticulous. You may search online for mortgage loan providers and loans that will simply work for you and examine them. Who knows? You might just obtain the excellent refinance mortgage interest charges in the Internet while checking them out. Patience is a value.

By: Rony Walker
Credit:www.superfeature.com

How To Get A Loan In 5 Simple Steps

Get to grips with the tips on this page to understand the types of loan available to you and the process for getting your loan.

Where is the best place to start with searching through all the loan information that is widely available online? Will it take a long time to get to grips with the options and choices open to you?

Getting information on loans is much easier with the following tips from Loan.co.uk. By understanding the loan info on this page you'll be ready to make your move and get some loan quotes.

Step one for getting a loan: Determine which type of loan you need to apply for:

Is the loan for personal use or is it for business reasons?

If the loan is for personal use then are you a homeowner? If so then you can get better rates by getting a secured loan. The other consideration is whether the loan is specifically for debt consolidation or just personal lifestyle improvements such as car, family holiday, etc.

As a homeowner you next have 2 general options. Remortaging your home can free up equity and get you the best loan rates. If remortgaging is not something you are interested in then you can still get secured personal loans without the need to remortgage.

One more consideration is if you have bad credit then you'll want to look specifically for bad credit loans as they are specially geared to helping such circumstances.

If that step was difficult, then take time to browse the internet looking for valuable websites with good quality loan information to explore all of those available options.

Step two for choosing a loan is to use a loan calculator. That will help you play around with the options of how much to borrow and for what period of time to repay it: Depending on how much you can afford to repay every month, and how much you want to borrow or how long you want to pay it off for.

Now you can move to the third step which is to actually get a quote for a loan. But beware, do not get lots and lots of quotes form different companies because each time they search your credit history your credit rating actually goes down a little. Find a good loan company that will do many searches for you.

If you're a homeowner its best to find a company that specialises in helping homeowners. All the more so if you have bad credit ratings. So no matter what circumstances you might be in, don't let that hold you back from finding out what loan you can get.

Fourth Step to get loans is to gather the documents you'll need for your loan application. You'll need these key documents and information when you apply for a loan.

You'll soon have the paperwork through the mail. Now what do you think is the normal thing to happen? It get's shelved. Here's the biggest mistake many people make when getting a loan. To be lazy filling in the documents... Don't make a bid deal of it, just fill it all in because getting the loan is more important than the 15 minutes pain of filling the forms in.

So make step 4 the real goal to aim for. Filling in the loan documents and paperwork. And if you have trouble with any of it then your loan company is there to help.

Any good loan company will be available by phone to talk through the documents with you. They might even be able to send someone out to you and help you through them in person.

Step five to get a loan: Sit back and relax. You've done your work. Now it's the loan companies turn to secure the deal with the lender, double check all your paperwork, and get your money to you ASAP.

Congratulations, those are the 5 steps for getting a loan.

By: Gavriel B Shaw
Credit:www.superfeature.com

How to Use Google Earth for Real Estate

Visiting properties has never been easier thanks to Google Earth.
Now all real estate investors have to do is click a mouse and a clear image of the property pops up on their computer screen.

Google describes it as "a globe that sits inside your computer."

Now you can type in any address and in most instances, get a view that's so good it's almost alarming. So instead of driving to the property you can look at it from the safety and convenience of your computer without the hassle, expense and time waste.

You can also look up road maps, crime statistics and get historic maps.

Talk about detail- a recent scan my own home revealed one of our cars parked in the driveway. I would even see my front door quite clearly.

This is a tool which has the potential to turn due diligence upside down. In fact, average users are reporting that although Google Earth does require quite a bit of RAM, it doesn't have the learning curve you'd expect. Most people are able to use it quickly, within five minutes or so. That's good news for investors who are not computer geeks.

All you have to do to gleam a fantastic close-up image of a property is to click on Fly To. Type in the address and hit the small magnifying glass on the right. Instantly you are carried from orbit all the way to the property's roof.

In fact, if you play with it a little you can adjust the views not only from the top but also from the sides as you pan out and in.

Not only can you see all the surrounding terrain, but you can move around the property and view it from different angles. Warning: Google Earth can be addictive and fun.

You may find yourself wandering the globe looking for interesting maps, places and people who happen to show up on the Google camera.

If that wasn't enough, Google has just acquired Image America which is already well known for selling low cost imagery to county appraisers and assessors. Images will be clearer than ever which is even better news for real estate investors.

That's because they use aerial imagery which is superior to satellite imaging since it can be done in near- real time acquisition. That means it's faster than the satellites which are located 17,000 miles above the earth. And it's more efficient that google's photographs taken from airplanes.

One of the biggest obstacles for an otherwise fantastic software would have been avoided; some blurry images.

Nothing is more irritating than to type in an address and get an image back that's so fuzzy your eyes strain. In the past, this failure has been explained away as perhaps cloudiness in the atmosphere.

Bad images don't come up often, but if it's that one property you really want to see, it can get maddening. Generally, however, most of the larger cities and towns have very good close-ups.

Google Earth definitely solves one of the biggest problems real estate investors have had in the past. Seeing properties up close. When you are located in another state or country this important tool helps make your due diligence a breeze.

To download Google Earth go to

http://google.earth-free.org

Recommended Google Earth Resources:

http://www.gearthblog.com

http://www.gearthhacks.com/

http://googleearthuser.blogspot.com/

For a quick start manual on how to use it go to

http://www.gearthblog.com/basics.html

By: Alice Stevens
Credit:www.superfeature.com

How to Revolutionize Your Retirement Thinking

As you think about your retirement life, acknowledge that "who you are" is much more important than "what you do". This one shift in your belief structure will enhance your chances of having a happier, healthier retirement.

Hate change? If so, you're in for a rude retirement awakening. Why? Because not since adolescence have you experienced as much change as you will in retirement. Retirement is all about change. Major change. Now before you run screaming from the room, consider this. Change can be a really good thing. And, if you're going to have the rocking retirement of your dreams, then you will need to embrace change even if you can't learn to love it.

You hear the word "retirement" and you imagine the room full of admiring colleagues, the gentle retelling of the famous time you messed up, the president's toast and, finally, the gold watch. Maybe retirement will be the end of your work life. If so, this is the biggest change you'll experience since birth. Your life will no longer be about "What do you do?" And, that's actually a gift. Retirement gives you the opportunity to grow into the best possible YOU. "Who you are" is so much more important than "what you do."

Of course, even if you do have the gold-watch experience, it may not be the end of work as you know it. A 2003 survey conducted for AARP found that many Americans between the ages of 50 and 70 plan to work far into what has traditionally been viewed as their "retirement years." Nearly half of all pre-retirees (45%) expect to continue working into their 70s or later. Of this group, 27% said they would work until they were in the 70s and 18% said "80 or older," "never stop work," or "as long as I am able to work."

But if you're done with work, you will need to fill all those hours with something. And the search for how you will spend your time is a change unto itself. Wilma was an executive secretary for over 40 years. She so dreaded the day she would stop working that she did no planning for the inevitable. Always attentive to her appearance, after retirement she devoted her life to resisting the aging process. She primped and shopped and beauty-parlored her days away. She tried Botox and had a face-lift. She was exploring a breast enhancement when her life radically changed. She was diagnosed with breast cancer!

Ironically, her excursion into cosmetic surgery led to early detection and she was back on her feet in no time. But she took life a lot more seriously and was soon the local coordinator for Y-ME, the national breast cancer organization. Her involvement with the group and other women with the disease became a passion that filled her life with purpose and meaning far beyond that of even her working years.

Another other major retirement change is location. If you're going to move from the four-bedroom house where you raised your children to an apartment in town, then everything is going to be different. Will you be relocating to a warmer climate or moving closer to the grandkids? Even more radical change. And if you're headed for a retirement community, the biggest change of all, because you'll no longer have the healthy advantage of being surrounded by people of all ages.

So how do you embrace change? Begin by changing your attitude from one of hostility to one of acceptance. Delight comes later. Consider your daily routine. If you always take the same route to the grocery store, go a different way. If you put both socks on before your shoes, try a sock, a shoe, a sock, a shoe. Add variety to your favorite activities. Try a new hiking trail or even a new restaurant. Learn to go with the flow. Everything is changing around you all the time. Stop fighting it.

If you really want a change, get a new relationship. If you're single, this might be the perfect time to seek a new mate. But if you're happily married or in partnership, you can still expand your circle of relationships by seeking out new friends. Take the initiative and make the call to the woman you really liked at the last garden club meeting. Or attend that interesting lecture at the club and see who else turns up. Go out of your way to say hello to someone you don't know.

And, by the way, if you're happily married, this retirement thing is going to change everything. There's more than enough truth to the old adage, "I married you for life, but not for lunch." Take a lot of time to talk over the future of your marriage once you're retired long before the golden-watch day arrives. Plan activities you'll do together or make a deal that you'll spend some days apart. But whatever you do, don't let that change sneak up on you.

If you're heading for retirement, remember what Bob Dylan said, "The times they are a changin'." But since there's not much you can do about it, you might as well put a smile on your face, open your arms wide, and welcome newness into your life.

To get started, consider the biggest change you expect in retirement and identify three action steps you can take to help you embrace that change instead of resisting it.

By: Lin Schreiber
Credit:www.superfeature.com

How to Answer Interview Questions: The Number One Job Interview Tip

There are a few steps you need to follow if you want to secure a job. First, you need to land the interview. Second, you need to "nail" the interview. And, third, you absolutely must follow-up on the interview. This article will focus on the second part of getting a job…the interview itself…

There are many things you are going to need to do in order to nail the job interview such as making a great first impression, paying attention to body language, maintaining eye contact etc., but none of these are more important than how to answer the interview questions.

In order to really excel during the interview you must be able to answer the interview question in a manner that portrays confidence, diligence, and experience.

The best way to do this is become as familiar as you can with the most common interview questions in your field. I suggest simply doing a Google search for interview questions for [insert job title here].

However, while knowing the interview questions will help, knowing how to answer the interview questions will put you way ahead of your competition.

As someone who as interviewed countless people for teaching positions I am always shocked at how many potentially great teachers fall short when it comes to interviewing and the big reason is because their answers are all too often based on theory…their answers to the interview questions just seem too general and too vague.

The biggest job interview tip I could ever give anyone in any field is to answer each interview question with specific examples.

Again, it does not matter what profession you are interviewing for, but since my experience is mostly with teachers I will give an example from that profession…

A common interview question for teachers is, "How do you feel about team teaching?"

There are three steps to answering this interview question, yet most candidates only follow the first two.

Step One: Tell them you love the idea of team teaching. (This is to some extent a rhetorical question as there is only one correct response in this case…no one is going to hire a teacher who is against team teaching.)

Step Two: Give the theory behind why team teaching is worthwhile for both the teacher and student.

Step Three: Give a specific example from an actual lesson or unit in which you were involved in team teaching. This is the step that most people interviewing fail to do.

Step Four: (Yes, I know I said three steps, but this is the bonus step…the icing on the cake.) Show examples of student work from that specific lesson/unit.

Again, this works for any profession…just change the examples. Let's say you are applying for a real estate position and are asked about working as a team…say, "yes you love it"…followed by why you thinking teaming is so important, followed by how you have teamed in the past AND an example of what that produced.

Obviously this is easier if you are experienced in your field, but even if you are not, you must have some type of training that prepared you for the job…use examples from that training and explain what you plan to do if given the chance.

I guarantee that answering interview questions in this manner will put you light years ahead of the competition. However, you can only do this if you research the most common interview questions and practice how to answer the interview questions.

By: Adam Waxler
Credit:www.superfeature.com

How to Get Your Dream Job: The 3 Step Job Interview Process

Getting a job these days can be quite difficult. In fact, just getting a job interview can be quite a challenge. You need to make sure you do everything you can to make your cover letter and resume stand out amongst all the competition.

Unfortunately, even if you do that it still might not be enough to get an interview. Therefore, you must also use all of your contacts and connections to help you secure the interview.

However, once you have landed a job interview closing the deal and securing yourself the job goes way beyond just answering the interview questions correctly. Securing your dream job depends upon the way you present yourself during the interview...your body language, your mannerisms, your dress etc.

Many people do not spend much time preparing for the interview. And, those that do prepare for the interview usually focus solely on how to answer the interview questions. While that is important there is much more to it if you want to truly secure yourself the position.

To truly land yourself your dream job you should think of it as a three-step job interview process...

1. Getting the Interview

If you want to get a call for an interview then your resume should stand out from the others. Include relevant information and highlight headings. In the beginning, include your career objective that describes your skills and qualities along with what you are looking for in the job. Make sure your resume, and particularly your resume's objective, are very specific. In other words, you want to create a job-specific resume. A one-size-fits-all resume is NOT going to get you the job.

Also, print your resume on high quality paper and do not overcrowd it...make sure there is enough "white space" so your resume is easy to read.

2. Acing the Interview

Once you have gotten a call for the interview you should start preparing for it right away. While preparing for the interview, remember the key things mentioned below.

a. Be self confident during the interview and tell yourself you are the one for the job.

b. Remember, you are a salesman and the product is YOU!

c. Your first impression is the last one, so dress appropriately (it is always better to over dress than under dress) and watch out for any bad speaking habits you might have (too many hand gestures, biting nails, cracking knuckles etc.)

d. From the beginning of the interview be yourself and speak about your skills that specifically match the job you are interviewing for.

e. Do not lie. This will come back to haunt you later.

f. Take your time to answer the questions...think about what you are going to say before you say it.

g. Ask questions during the interview. However, do not ask unrelated questions...that may turn out to be an interview killer.

3. Following up on the Interview

At the end of the interview you should ask when you should expect to hear from them about the position. The very next day you should send a hand-written thank you note on professionally monogrammed paper to each person on the interview committee. Mention something specific from the interview in your thank you note so your interview stands out from the others. Wait a couple of days and then send an email...follow that up with a phone call etc. When the competition is tough it is often times the person who follows through that gets the job.

With so much competition out there getting a job these days can be tough. The people who get the jobs are the ones who think of it as a three step interview process...getting the interview, acing the interview, and following up on the interview.

By: Adam Waxler
Credit:www.superfeature.com

How To Get Rid Of Parental Stress

Being a parent is a demanding, extremely difficult and at the same time unpaid job. Doing your best to make your children happy for years and years with little chance to rest can be extremely wearisome and frustrating for many parents.

Children always ask for more even if their requests are far above their parents' ability to fulfill them. Such situation puts entire family on a strain and is a common reason of parental stress. Unlike many parents hope, the stress only gets worse with age, so we simply have to learn how to cope with parental stress. Otherwise the only alternative to giving children all they want will be a madhouse.

Another source of parental stress is school and (later) relationships. While parents have to (and often really do) give all advice and support they can, such problems are long-term and can persist even for years. Teaching children how to cope with them and how to make right decisions is necessary not only from children's point of view. It is also the only way to stop parental stress level from growing.

Being overwhelmed by parenting problems is more common than you might think. There is hardly anyone who has never hated their children for their constant demands, idiotic life choices and lack of gratitude towards the parents. It is ok if it happens once or twice in one's lifetime. If it gets stronger or more common, you have to act and get this under control again - quickly.

Patience and ability to quickly cool down are two most important abilities of every parent. Do not attempt to shout at children or start rows only to reduce your stress level. If you face a stressful situation where you're about to say something you'd be sorry about later, walk away and take your time to cool down, then return and discuss the facts.

Do not bring stress from work home. Problems at work have to stay there or your family life will be ruined. This will help you take care of children without shouting at children only because you have a bad day at the office. A good way to keep the work-related stress at work is taking a few deep breaths before coming home. This will let you relax and make you less stressed out before you enter home.

Also, remember that you can and should relax. If you start getting mad, take a few deep breaths and relax your muscles. This is all you need to get back on track and start to solve problems instead of creating new (or just shouting at someone).

By: Andrew John
Credit:www.superfeature.com

How to Regulate Your Child’s TV Watching

Most parents complain that their children watch too much television. In this age and time television is a fact of life. One doesn’t come across families that don't have one, or that never watch one. While there is nothing wrong with television per se one has to be selective when it comes to watching television and how much of it you can allow your children. Television is educational, informative, and uplifting. At the same time, a lot of what is shown on TV is nothing but drivel. It is nowhere near uplifting or educational, and shows certain behavior that is quite unacceptable and undesirable in most social circles. But, children are too small to discern the difference and make intelligent choices.

Besides the garbage that is fed into your child, television eats into the time your child would have otherwise spent in physical activity or in meaningful conversation. Watching television has turned normal healthy individuals into ‘couch potatoes’ since it is a largely passive and solitary activity that is detrimental to healthy social behavior.

That television influences behaviors is evident from the billions of dollars spent on advertisements. It is the sheer repetition of it that works on the minds of people and comes to surface at the time of making choices.

So, short of throwing the TV out of the window, how can you limit your child's exposure to it to reasonable amounts? Here are some suggestions:

1. To begin with, you will need to cut down on your own TV watching. If you spend 4 hours a day watching soaps and other nonsense, you can’t expect your child to be selective and watch television in a limited time. Parents have to become good role models for their children. You can influence the impressionable minds of your children by setting good examples rather then by preaching to them.

2. Next, you will have to find alternatives for TV, both for yourself, and for your children. Think of healthy social activities that will improve your physical health and help you in social interactions. The best ones include taking up some sports or hobbies. Choose the sport you like and introduce your child to it. Or revive your interest in an old hobby. You may just want to relax reading a good novel, or even a comic while listening to your favorite music. But, initially you will have to put in extra effort to make it work.

Take a visit to your local recreation center and/or adult education center and see what programs and classes they have on offer. Make a deal with your child that if he attends one of his choice you will offer some incentive.

3. Television watching timings will have to be regulated. You can speak to your child and mutually agree to avoid watching TV at specific times, such as before school, or after 9 pm, or during meals. Fix a day of the week as a regular TV-free day and dedicated to outdoor activity.

4. Pre-schedule television - ie. People can only watch what has been pre-booked. This cuts out aimless channel surfing. Instead the family will have to look up the TV guide and find something that is actually worth watching.

5. You can draw up a chart to use television time as a reward for other activities, such as completing household chores, or getting homework done.

6. The best method of getting rid of all TV woes is to watch television together - and then initiate discussion on what you have viewed. This will help your child to evaluate the program and learn something from it. If you discuss the commercials, it will help your children to be less naive and gullible. As a family, you can figure out what tricks the advertisers play to make you want to buy their product. You know that most of the toys and foods don’t live up to the hype created around them.

7. Be fair when it comes time to turn off the television. Give some reasonable warning, and try to time it with the end of the show.

8. Cancel your expensive cable and satelite subscriptions and use the extra money either for other activities or else to rent movies. This discourages aimless channel surfing and, instead, encourages you, as a family, to go out, choose a movie, and watch it together - without ads! Combine this with a home-cooked pizza or nachos and you have the makings of a special family night instead of the usual couch potato routine.

As with all things, moderation is usually the key. Be selective. Find the good programs and watch them. The rest of the time, do something more active or more sociable. Within a month or two you will wonder how you (and your kids) ever found the time to watch so much of it.

By: Dr. Noel Swanson
Credit:www.superfeature.com

How To Locate My Birth Parents

How would you assess the kind of family that you grew up with? Have you ever been happy? But why are you still searching for something? Is there really an emptiness that you could feel deep inside you?

For adopted children, they usually arrive at the point of locating their birth parents regardless of how happy they have been with their foster families. Some strong believers clarify this feeling and they emphasize that there will always be a point in time when adopted children would look for their birth parents. It cannot be denied though that all adopted children are privileged to enjoy a satisfying life. Some of them get abused. But moreover, there are those children who are fortunate enough to be well catered for. They usually end up as very successful individuals. But then, these adopted children, as they get aware of the fact about their real identity are always united by the same purpose and that is the concern of locating their birth parents.

As per the surveys, it has been tallied that around six million of people turn out to be adopted. It has also been covered by these researches that most of these individuals have figured out some facts about locating their birth parents. They have their varied reasons of course there are those who simply want to know the reason as to why they were given away, there are some who harbor grudges against their birth parents, while there are some who are just curious. However, the major cause as assessed by the researchers is someone intention to trace the genetics of his or her birth parents.

Now what about you? As an adopted child, you surely have wondered for about a million times what your birth parents look like. You have always been curious regarding the factors that may unmistakably associate you with them. Locating your birth parents could be a tedious task. You have to go through a lot of processes and you must be open to the possibility that your efforts may end up futile. You will be investing on too much emotional adventure and mental trauma. But if there is nothing that could further stop you in locating your birth parents, you could try out these vital procedures. They will somewhat aid you in your perilous journey.

The first thing that you have to look into is the adoption paper. You could ask for the documents from your adoptive parents. You could trace the name of the hospital, orphanage, or agency that had managed your adoption. It is important that you arrive at a sound conclusion. More so, your goal is to trace the names of the people who had given you up upon birth.

How I used free and low cost internet sources to locate my birth parents. Learn what works and what does not. All the resources that are used to find your family are listed along with recommendations on how to use them.

Your adoptive parents could be the key for your search. Well, there are instances when adoptive parents do not really know who the birth parents are but it is always worth trying. They may be able to give you possible clues that may narrow down your search for your birth parents.

Collect every document that would be of use. Locating your birth parents will be much easier if you have got the papers that will direct you to them. These documents could be the decree for adoption, petition for adoption, amended birth certificate, and the likes.

Get in touch with agencies or states that had a share of task for your adoption. Go for misidentifying information such as eye, weight, hair color, health status, medical history, ethnic origins, level of education, religion, educational attainment, and a lot others. Register yourself in the State and National Reunion Registries so that your case may be matched up with other existing adoption cases.

Seek the help of adoption support organizations.

If you have got the financial means, better hire the services of a competitive intelligence. This will positively provide you the details that you always wanted.

Bear these steps in your mind and have a fruitful result as you locate for your birth parents.

By: Ronald W. Firquain
Credit:www.superfeature.com

How to Find The Right Internet Business

When you are looking to start an online business, or if you already have one, you know just how important information can be. If you cannot find any information on your business venture you may want to consider a different route; this is not necessarily a bad thing, but it can definitely slow down your development. When you are searching for internet business info there is a few different places that you can look.

1. A simple internet search will usually turn up hundreds of resources for any area of your business that you could possibly need information on. If you are searching for information on something like internet marketing, you will have plenty of resources to choose from. On a similar note, if you are searching for products to sell, you will again be in luck. Finding information on wholesalers, and companies of the like is very easy to do online. Overall, you can find internet business info in large quantities by simply using a search engine.

2. If you need more specific information than what you can find online, you should seek out the advice of a professional in your field. A lot of people overlook this option of obtaining internet business info because they are embarrassed. But by asking somebody that is already a success for help, you will be able to get top notch tips. When doing this, remember to be courteous and explain your situation. Believe it or not, most people are glad to help you out in any way that they can.

3. Finding internet business info in books has never been easier. Since the online industry is booming, there are many books available on this subject. More than likely you will be able to find a book that meets your needs. There are plenty of them out there ranging from how to sell on eBay to how to market your products online. When you are searching for a book to buy, you will want to make sure that it is written by a reputable author. In other words, if you want to learn how to sell products on eBay, you will want to buy a book that is authored by somebody who has been successful. This way you are ensured of getting top quality information that will be useful.

Overall, finding internet business info does not have to be difficult. There is information available all over the place that can be very useful when trying to take your business to the next level. The main thing to keep in mind is that you do not want to fall into the trap of thinking that you know everything. Knowledge is power, and nobody knows everything!

By: Carol Rivet
Credit:www.superfeature.com

How To Market on U-Tube

U-Tube is quickly becoming THE way to market your product or service. Videos on U-Tube are viewed by millions. It is the easy way to gain an instant audience. It's great because people would much rather watch a video with information than read a long webpage. Below is some great information on how to market using U-Tube.

You will need to keep your video under 3 minutes long. To do this, write down a sort of script first. Read your script out loud while timing yourself. This will help you keep the video under 3 minutes, and help you determine exactly what you want to say. While filming the video, it's recommended that you don't actually read the script. You want to sound natural.

Have fun relaying your message. Audiences will believe you and relate to you better if you are having a bit of fun, and if you're being yourself. This is an important reason for acting natural. Audiences can smell a ‘phony' a mile away, and if they think that you're acting, they will be less likely to believe you and trust you. Mention your website at the end of the video so that potential customers can reach you for follow ups.

U-Tube is an amazing way to gain an audience. It is easy, and you're more likely to get a lot of views on your U-Tube video than with a website. When you place yourself in front of the camera, people realize that you are a real person, not just the hands behind a bunch of convincing words. Have you ever read a website and wished that you could see the person who's writing you were reading? U-Tube is a great way to accomplish showing people that you really are a real person.

You will want to place your U-Tube video in the correct category. This is so that when people are searching for a particular thing, your matching video will come up for them to view. You will want to place it in the correct category for your niche. For example, if your video is about ‘the greatest hip hop songs of all time,' you will want to place it under music. The correct category maximizes your chances to gain customers. You will also develop a rapport with others who have videos in that category. This is great because it will increase your chances of marketing. Good luck and market like crazy!

By: Teresa Bell
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How to Make Money from Home for Free

Tired of being scammed and taken advantage of? In order to avoid these scams, the most important thing that you can do is never pay up front for anything. A good rule of thumb is that if you are being charged a set up fee, you should simply skip over that opportunity.

There are many different ways to make money from home. Finding survey's to fill out is a excellent way to start making money without costing you anything up front. But for every one survey company that is legit, their are many that are scams. Again, these scams will try to charge you money up front in order to get started. Instead of simply paying the fee, all you have to do is search the internet in order to find a company that will let you get started for free.

Another great way to make money from home for free is to become an independent contractor. This means that you will sell your services to companies across the world without ever becoming a full time employee of theirs. The great thing about becoming a contractor is that regardless of what skills you have, you can sell your services. The best services are ones in writing,sales/marketing,computer and the administrative industry. Even though these are the most common industries, you can become an independent contractor in any field that interests you.

Starting a small business is also a way you can make money from home for free. In the end many people who set out to do this as a hobby ,find out that it's a full time business. Start up an internet business in an industry around your home that pleases you. In today's world, if you have a computer you can do pretty much anything that you want. Making money from home without having to pay for start up costs is something that a lot of people are interested in. Many options are available to you, and just by searching the internet you can find out which suits you the best.

By: Carol Rivet
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How To Get Started With Google AdWords

Google AdWords innovative pay per click advertising engine is one of the best and most useful tools currently available. Although not the only program offering this service, it is by far the best simply because it reaches so many people. By advertising with AdWords, you have access to the 100 million Google users that use their search engine. By levering Adsense as well you are getting access to millions more targeted visitors. Another key is that Google rewards you with more clicks for less as you write better and more optimised ads! More on this later...

Getting Started

It costs $5 to sign up and get started with AdWords. Once you've signed up, you need to select your keywords. This step is very important as it will be these keywords that will launch your ads. Select keywords that target your product or service. Make sure you do some research before you start entering in your keywords to ensure that people are using these search terms to look for your product. The more popular the keyword, the more Google charges for each click. To help keep track of the performance of your ad campaigns it is useful to manage the selected keywords in multiple AdGroups and this will also help you to use ad text specific to each keyword.

Your next step is to decide where to target your ads. You can choose to have your ads only appearing on Google's search page and their network of partner sites. When people perform a search that is related to your keywords, your ad will appear either on top or on the right hand side bar. You can also choose to have your ads appear on Google's Adsense network. These are web site publishers who have allowed Google to display ads within the content of their web sites. You must also select which geographic locations you would like your ad to appear. If you are selling a service that is only useful in the UK then you don't want to be wasting money by paying for clicks from US users! Again, it can be useful to create AdGroups or campaigns for each individual country if you are selling world wide.

Setting and Managing Your Budget

When you first get started I would recommend starting on a low budget by keeping your daily limits low. Doing this will allow you to track and analyse the keywords you are using to ensure they are cost effective without losing too much money. Once you have a positive ROI on a keyword then you can start to increase your ad spend. If a keyword is performing badly, change it or get rid of it and try some others.

Creating your Ad Text

The key to success is to make your ad stand out. Describe what you offer and how it can benefit them. Include your keywords in the title whenever possible. Although it creates more work for you, try and create an ad for each keyword your using. Another great tip is to capitalise the first letter of every word you use, in both the title and the text. In your text, try and use action words that tell them what to expect when they click and what benefits are in store for them. Your aim is to improve the overall quality score of your ads. This score determines where you appear in the list of ads. A high quality score and you'll be near the top, even if you're not paying the highest CPC rate. A low score and you'll be near the bottom where it is hard to get clicks.

Conversion Tracking

Once your ads are up and running it is important to track where your conversions are coming from. You can review where sales and leads are coming from and manage the campaigns based on these results. A cost per conversions value will be displayed within your reports that can help you to decide where to bid more or less and which keywords and ads you need to optimise further. It also allows you to compare your cost per conversion rate with other non-AdWords campaigns you may be running.

I hope this gives you a little bit of an idea about how to get started using Google AdWords. It is a very powerful tool that can really explode your sales. It is however, hard to master and I advise you to continually test, tweak and improve.

By: Stephen Ashton
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How to Write an Entry Level Resume

Whether you are just entering the workforce after graduation or you have decided to change careers, you need an entry-level resume that will help you get a job in a new field. Without industry experience, however, many applicants worry that their resume won’t pass muster.

Not to worry – when you are applying for an entry-level job, employers will expect you to have entry-level experience. However, a professional resume is still required, regardless of your level of experience. Here are the elements that every entry-level resume needs to have, as well as several tips for writing a winning resume.

Elements of an Entry-Level Resume

When browsing resumes, the majority of hiring managers simply scan the objectives and summary of each one before moving on to the next. This means that the information at the top is the first – and possibly the only – part of your resume that gets noticed. A resume is basically a sales pitch – a one- or two-page description of what an employer will get if they hire you. And because hiring managers have very short attention spans, you need to hit them with your selling points as quickly as possible.

Contact Information

Nothing will hurt your chances faster than making a prospective employer hunt for your contact information. This information should be listed clearly at the very top of your resume.

Objectives

Believe it or not, this is the most important part of an entry-level resume. First, this is the first thing a hiring manager sees. Second, since your work history cannot demonstrate your chosen career path, it’s up to your objectives to tell employers where you are headed.

A bulleted list of focused objectives is a necessity. Instead of “Position where I can exercise my creative skills,” use, “Assistant art direct position in the independent film industry in the New York City metropolitan area.” Likewise, if you want a management job with good upward mobility, write something like, “Management position with opportunities for advancement. Open to travel and/or relocation.”

Of course, your objectives should be tailored to fit the specific job you are applying for – if you really want it, that is. Telling the retail hiring manager that you would prefer a job in engineering is a sure way to get passed over!

Summary

Your resume summary is also extremely important – if the hiring manager doesn’t see what he is looking for there, he is not likely to look any further. Your summary section should contain a bulleted list of your most important qualifications. When you have more experience, this is the section where you will list the number of years you have worked in the field. For now, you will simply list other noteworthy qualifications you have.

Avoid summary statements that have become cliché, such as saying you are “detail-oriented.” Too many other applicants will make the exact same claim. Instead, pick out the qualifications that make you valuable and unique. Remember, this is not only your sales pitch – it is also your last chance to get the hiring manager’s attention before he moves on to the next resume.

Education

Typically, a resume lists work experience before education. However, the point of a resume is to highlight your strengths, not expose your weaknesses. If you have a good education but not a lot of experience, you can shift the focus by listing your education first.

Your education section should list your degrees with the most recent first. List the degree, followed by the name of the school. Your graduation date should also be included; if you haven’t graduated yet, simply put your scheduled graduation date. You should also include your GPA only if it is worth writing home about – that is, if it is above 3.0. Otherwise, don’t include it in your resume, but practice your answer for when you are asked about it!

Work Experience

Many entry-level applicants worry about their lack of detail in this area. Don’t forget, though, that you are applying for entry-level positions, so hiring managers expect that applicants won’t have a lot of work experience in the field. You can make your work history look better by describing each set of job responsibilities in a way that plays up the work experience. For example, if an after-school job included lower-level management responsibilities, make sure you note them on your resume.

Alternatively, you can use a functional resume format, which works well for entry-level applicants. The functional format allows you to arrange work experience according to skills that employers will be looking for. For example, if you are trying to break into journalism, but have no experience in the field, you might be able to highlight the desired skills elsewhere: under the skill heading “Communication” you could list your letter-writing duties as an office secretary, the research write-ups you had to do as a work-study student, and the reporting you did for the school paper.

The downside to the function format is that it is not always well received – some employers and most recruiters prefer to see a listing of the jobs you have actually held. The combination format typically satisfies this requirement. This format still combines work experience into a “Professional Skills” section; however, it is followed by a bare bones listing of your work history, with only the job title, employer, and dates listed.

Other Elements

There are other sections that you can add to your resume to showcase your other qualifications. A section entitled “Community Service” demonstrates additional work experience, even if it wasn’t paid. The “Achievements” section allows you to list awards you have received at school and work. “Training and Certifications” lists other qualifications you have, such as certificates or on-the-job training, which cannot be listed under the education section. The placement of these sections depends on the context of the rest of your resume, with the most important (or impressive) qualifications always going nearer to the top.

Last-Minute Advice for Writing Your Entry-Level Resume

Now that you know what goes into an entry-level resume, you’re ready to start writing! As you work on your resume, however, remember these rules of thumb:

• Be honest – Whatever you do, don’t succumb to the temptation to inflate your qualifications! The littlest white lie can cause you not only to lose the job, but also to burn that bridge before you even get a chance to cross it.

• Cut to the chase – Above all, hiring managers are short on time. This means that the fewer words you use, the shorter your resume, and the better its chances of being read. Don’t use unnecessary words – make each point as succinctly as possible.

• Sell your strengths – It is important to remember that the point of a resume is to “sell” your qualifications to the hiring manager. Your resume should display your qualifications prominently. Don’t hide your lack of experience or make up qualifications you don’t have – just be sure employers can readily see what you’ll be bringing to the table.

As long as you follow these tips and include the basic elements listed above, your resume is sure to get attention. Remember, while a great resume alone won’t land you a job, a sloppy or incomplete resume could cost you a great opportunity!

By: Katherine Swan-11108
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How To Make Money With Google Adwords

Are you interested in learning how to make Money with Google Adwords? A lot of people are, and because of this, Adwords is now becoming extremely competitive. However, it's still very possible, as there are thousands of people they use Adwords exclusively to make their living by building their customer base and making sales every day of the week. That's right, Google Adwords runs 24 hours a day, seven days a week, unless you specify that you want to shut it down at a certain time. This means you're making money while you're sleeping when you use Adwords. But what if you don't have your own product? Here's what you need to do.

What you can do is sell other people's products and earn commissions from those sales. You can type in just about any topic imaginable into Google and find an affiliate program for it. You can visit affiliate networks such as Commission Junction, Linkshare, Performics or ClickBank and find both physical products and information products to sell. This is what's known as affiliate marketing and some people are making six figures or more each and every year using this method.

If you do have your own product than the best thing you can do is to begin building your own mailing list. By building a mailing last you can contact these people over and over again for as long as they stay on your list. You'll need to provide them good quality information on a regular basis and place your offer where it can be seen either within the e-mail itself or on a webpage that you send your subscribers to. This is one of the most common ways that people make money with Google Adwords.

By: Joe Stewart
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How to Be a Marketing Warrior, Not a Marketing Wimp

Last summer, I attended a remarkable five-day training known as the Enlightened Warrior Training Camp at which I learned eight essential attitudes of warriors-those who will stop at nothing to achieve the cherished, fulfilling life they want for themselves.

These warrior attitudes are adaptable to almost anything: finances, relationships, depression and much more. I find them particularly useful when applied to marketing for solo-entrepreneurs, professionals in private practice and small business owners.

First take this little quiz:

T/F 1. Marketing is hard, and I don't really know what works best for me, so I tend not to do much.

T/F 2. I know what I should be doing, from a marketing perspective (I've got a list a mile long!), but I just can't find the time to do it.

T/F 3. I don't feel comfortable doing marketing tasks (it always feels a little slimy), so I put off marketing for as long as I can.

T/F 4. I tend to neglect follow-up calls, figuring that people will call back when they're ready.

T/F 5. I resist doing a blog or writing articles on the grounds that I don't have enough to say, or that I'm not a good writer. (The old "not enough" belief that keeps many of us from marketing ourselves.)

T/F 6. I'm too busy working IN my business to get around to writing a newsletter (one of the all-time best ways to market yourself), so I don't send one.

T/F 7. None of the marketing things I've tried have worked, so I wonder why I should bother.

T/F 8. I'm not very technical. Consequently, I don't have a well-functioning website that generates me regular leads; it also keeps me from creating e-products that my clients would find useful.

If you answered true to even three of the above statements, I'm sorry to say it, but you are a marketing wimp.

Don't worry...you're in there with the best of us. We can all find ways that we're being wimpy about our marketing.

So what does it take to go from marketing wimp to marketing warrior? Here is my improvisation on the eight warrior attitudes learned at Enlightened Warrior Camp (with credit given to T. Harv Eker and Peak Potentials Training, who developed them).

1. A marketing warrior acts in spite of fear. Marketing warriors are not fearless, but they don't let fear stop them. In the past, I've let "What if it doesn't work?" stop me from trying new marketing strategies. Another common fear among professionals with a private practice is: "What will others think of me when I put myself out there?" What are you afraid of when it comes to marketing? What's the worst that could happen if it were true? What action can you take in spite of those fears?

2. A marketing warrior is willing to do whatever it takes. First, you have to ask yourself what that "whatever" is. What will it take to market your business? What will it take to learn what it will take to market your business? What will it take to get a newsletter out to your constituency every month? What will it take to make follow-up calls to every single qualified lead within two weeks? When you break it down, you can tackle it in smaller pieces. And then just frickin' do it!

3. A marketing warrior does everything at 100%. How often do we get distracted by little things or meander through a morning without the 100% laser focus that's essential to hot results? I know when I'm on a tight deadline, I can go like the wind through tasks that might take four times as long any other time. I've begun giving myself mini deadlines to complete tasks (and celebrating when I complete them on time!). What percentage of "full-on" do you typically do your marketing tasks? How can you bring that number up?

4. A marketing warrior is willing to do what's "hard." The definition of "hard" differs from person to person. For one, asking for referrals is unbearable; for another, networking lunches are of the devil. Sometimes what's "hard" is easily handled by someone else (as in our newsletter and article services for therapists and coaches); other times you have to tackle the hard stuff yourself-or live with mediocre results.

5. A marketing warrior acts in spite of his/her mood. My best trick to get to my marketing when I don't feel like it is this: I repeat to myself, in a dramatic whine: "I don't want to do marketing today. I don't feel like it. Today's not the right day for this. It's too hard. I just don't feel like it." And as I repeat this whiny "mantra," I'm sitting down to my desk. I'm turning on the computer and opening the file I need. I'm gathering the numbers to call, etc. Pretty soon, I'm into the marketing project I need to be doing. It works like a charm!

6. A marketing warrior is bigger than any obstacle. What is your biggest obstacle? Is it that you don't know how to market your practice? Is it money? Time? I guarantee you that whatever the obstacle is, others have faced the same obstacle and gotten around it somehow. Usually the obstacle is mental chatter that says, "I can't" or "It's beyond me" or "I'll fail."

7. A marketing warrior succeeds in spite of anything. If you're determined to succeed in your marketing, nothing-NOTHING-can stop you.

8. A marketing warrior never gives up. It's not that deciding to be a marketing warrior means everything you touch will instantly become gold. Marketing is all about trial and error. If you stop at error, you'll never find the gold.

These warrior attitudes are good to keep nearby, like taped to your computer, for regular viewing. When put into practice on a regular basis, they begin to form a rock-solid foundation for your business.

By: Linda Puig
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How to Prevent Embezzlement in Your Practice

Recently, I had to fire an employee who had stolen money from our office. She wasn't caught in the act, and I wouldn't have missed the money. I only found out because she had a guilty conscience. She had overspent her bank account during Christmas, and had some personal financial problems. When I found out and offered to advance her a small loan on her salary-a bad idea which I rarely do-she broke down and admitted to the theft. I appreciated her honesty, but had to fire her immediately.

According to an article in the American Academy of Family Physicians newsletter, "a recent study of community health clinics found that more than 40 percent had experienced some type of financial crime during the previous five years." Not only that, this was supposedly underestimating the problem, as it is frequently an unreported crime. Fortunately, the article had six clear steps to help prevent embezzlement:

1. Check candidates' references and job histories – Supposedly, many embezzlers are repeat offenders, so a thorough vetting of all applicants is suggested; if you haven't got the HR department, you can always outsource this step.

2. Review individual expenses – It's smart to have one person order supplies, another to verify receipt, and a third to sign the checks for payment; also occasionally spot-check expenses to be certain they are legitimate; for a larger practice it even makes sense to have two people required for check signatures.

3. Prohibit pre-signed checks and signature stamps – At the very least, every time you write a check, know exactly what you are paying for.

4. Enforce job rotation and vacation policies – It is suggested that employees take at least five consecutive days off for vacation; having someone else who can step in to do their job is good in case of emergencies, and a fresh pair of eyes can usually spot any wrongdoing during someone's absence.

5. Bonding employees – Employee bonds are insurance policies that reimburse you for your loss if the employee commits fraud or embezzlement. Bonding also serves as a deterrent to financial crime because bonding companies prosecute perpetrators.

6. Issue receipts for cash collected – In this era of frequent co-pays, cash can accumulate quickly at a practice. Whether you use an automated receipt system or an old fashioned booklet with carbon copies, make sure receipts noting the date, amount received and the patient's name are scrupulously kept.

I found these steps both easy to implement, and very effective. Making each employee involved in the process accountable for their co-workers, as well as for themselves, left me feeling more confident that this problem won't occur in the future.

By: John Burke
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How to Promote Your Online Presence

Some websites are designed as an on-line brochure for your business, yet others really drive the customer to make their buying decision. But what is the point of having a fancy brochure if no one is buying your product or service. A website can be a cost effective public relations tool for your business. It can help you attract prospective clients who may not hear about you otherwise and increase sales without adding overhead.

Don't just launch your site and then wait for business to come knocking at the door – it may not turn up. If you're looking at creating a website or wanting people to know more about your on-line presence, here's a few public relations tips to promote your site on and off-line.

One of the first things you need to do is look at who your ideal customer or client is and who you want to attract to your site. It is important to know your audience so you can target your public relations campaign to them.

Send out a media release to attract interest to your site through the appropriate media. Is it a business magazine or a women's weekly? Perhaps the ideal avenue for you is your local newspaper. Of course just issuing a media release doesn't guarantee that you'll get a run so let's consider a few other points.

Spread the Word Off-line

* Put your web address on all your communication collateral such as brochures, newsletters and on business cards, postcards, flyers about your products, catalogues and posters

* Don't forget to include it on letterhead, fax cover sheets and invoices

* On stickers used for mail outs, packaging and products

* Include it on promotional products such as pens, caps, coffee mugs, fridge magnets, t-shirts or uniforms and key rings

* In your voicemail messages or your on hold message service

* Mention your website address during radio or TV interviews and speaking engagements

* At meetings suggest to clients they can find out more information about your company by visiting the site

* Put it on all media releases

* Include it in all your advertising – print, TV and radio

* On the company car or van

* Yellow pages, white pages and other business directories

* All your email signatures

Think back to your target audience and include your website address anywhere a potential customer is likely to see it.

You've sent out your media release but don't forget to let existing clients know your site is now up and running. Use direct mail, send them a note – a good reason to communicate with them – or send them an e-newsletter with the latest news. Or perhaps use in-store posters to announce the site launch to your existing customer base.

Consider running ads in the local paper or business magazines if that is where you attract your customers. In short, keep doing what you're doing to attract clients or customers to your business but add your website address to the mix.

How to Find You On-line

The way most companies promote their websites is by search engine submissions, but search engines and their effectiveness can be a bit of a maze. It does pay to talk to the experts on this one, try your web designer or web host first, as just registering with search engines does not guarantee you traffic. Also just because you have a lot of "hits" on your site doesn't necessarily mean they are your ideal target market.

Most search engine traffic comes from Google and Yahoo! By using a combination of these search engines and using the right words and phrases on your site you would optimise your chances of being found. You don't need to spend a great deal of money as some sites don't charge at all and others charge a nominal fee. Perhaps you could explore Google Adwords. Again it pays to seek advice from your web expert.

Once you do get that traffic to your site, here are a few ideas to keep them there and to encourage them to visit again and again.

* Keep your site interesting. Commit to updating on a regular basis

* Optimise. Again talk to your web expert on this one but make sure your site is user friendly so visitors don't log out because it's too hard to find the information they want or it takes too long

* Portray a professional image. Ensure consistency of your web design with your other marketing materials and don't forget to include your logo

* Present interactive features that keep visitors returning, perhaps a competition or an on-line survey. And don't forget freebies. You must give your visitors something of value such as articles or e-books

* Send out a regular e-newsletter to your data base that offers tips and information and a link back to the site

* Post articles on other websites with links back to your site

* Explore online advertising or sponsorship on another busy website

* One of the most effective PR tools to drive customers to your website is through link exchanges with sites of similar interest. Locate sites that make a good match to your own and contact the owner to ask if they'll link to your site in exchange for you linking to theirs

Like any public relations campaign, attracting visitors and potential clients to your website will take hard work, creativity, perseverance and commitment over an extended period of time. But don't let your website just sit there – make it work for you so you can allow your expertise to shine.

By: Sue Currie
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How To Really Make Money Online

It seems to be all the rage recently. Everyone thinks that they're going to make money online by setting up a website, throwing up an offer and some content and watching the big bucks start magically rolling in, but anyone that is actually making money online knows that it's hard work and there's no such thing as "magic money". So what exactly do you need to do to make money online? Well, the first thing you need to do is roll up your sleeves. No, I'm not talking about getting ready to go to work, I'm talking about getting ready to duke it out with the many thousands of other aspiring new Internet marketer's that want to start by stepping all over your toes and then work their way up until you submit and either quit or look for another niche. Yes, in some markets it IS that competitive. Don't get discouraged though. There's still plenty of pie left so you can still have a slice of it, but you'll need to start by doing the following things. Read on...

#1. Find your real passion in life, or at least try to. Many experts will tell you to come online and do what you love to do to make a living. That's all well and fine, but if the market that you love is saturated with half a BILLION others that "love" it as much or more than you do then you're probably going to be disappointed. However, it doesn't mean that you still can't do something that you "like" to do, "enjoy" doing or know a lot about. Make a list of 10-20 things that you love, like, enjoy, don't mind doing and know a lot about and then research them until you find something that's not too competitive and where there's some competition already. Competition is a good thing because it means that people are making money in that market. Also, make certain that you've got a product or service to sell that people WANT, not "Need". Trust me on this one.

#2. Find someone else that's successful at what it is that you want to do and mimic everything they're doing. Buy every book, ebook, course, ect. that this person has to offer and then see if they offer "one on one" mentoring. Make certain that what they're doing is realistic first. I do NOT recommend MLM, Network Marketing, Pyramids or anything like them.

#3. Get ready to work your rear end off. I still put in 50-60 hours per week, but I also enjoy what I'm doing. You'll get to a point in your business where you can begin outsourcing quite a bit of it. This will free up more of your time to either spend with your family, focus on new projects or simply enjoy life.

There are a few "gaps" in this plan that will need to be filled, but that's really about it in a nutshell. Make certain that there's a market for what you're trying to do, make sure there's some competition, find someone who's doing well in it, learn everything you can and get to work. Best of luck to you!

By: Joe Stewart
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How to Deliver Technical Support that Delights the End User

"Technology, like art, is a soaring exercise of the human imagination.", according to sociologist Daniel Bell in his 1980 book, The Winding Passage. The art of what we do, as information technologists, lies in how we deliver creative solutions to workplace problems. The truth of the matter is that our jobs, in information systems and technology, are not really about technology at all. Our jobs, instead, are about solving workplace problems. Technology is merely the vehicle we use to accomplish our true objective. Increasingly, the help wanted ads in our industry require not only technical skills, but also skills in dealing with people. People are, after all, our customers. The old jokes about the I.T. guys commenting about how great their jobs would be if only it weren't for the end-users can no longer apply. The few I.T. people who still believe that are at risk of being outsourced out of a job, automated out of their jobs, or otherwise replaced in the modern workplace.

Are people skills becoming more important than technical skills in today's workplace? Absolutely not! Are people skills as important as technical skills in today's workplace? Quite possibly, depending on the job. For example, most of us are not overly concerned with an airline pilot's human skills, but we're very concerned with her skills as a pilot. The commercial pilot, however, who doesn't consider the comfort of his passengers in how he flies the plane may soon find himself flying freight instead of people. Even the freighter pilot who fails to practice good customer service skills with her employer and her employer's clients may soon find herself replaced by another pilot who values human relationships. There may always be a place for the rare individual whose extremely high level of technical competence makes him so valuable that his absence of human skills is overlooked, but don't count on that for your long term career growth. The reality is that, if people like you, they're a lot more forgiving of human error and when they don't like you, they look for ways to get rid of you.

What are the skills that can help you in today's workplace? You can break them down into five fundamental skill sets:

-Dependable and Reliable Service
-Responsiveness
-Competence
-Empathy
-Professionalism

Dependable and Reliable Service means providing reliable and accurate service - consistently accurate answers and follow-through on your promises. Your users should get the same courteous, pleasant and knowledgeable service every time they contact the Help Desk. In part two of this series, I'll show you practical tips to make sure your end-users say you provide dependable and reliable service.

Responsiveness is the willingness to respond to customer needs by answering their phone or email requests quickly, and being willing to do what it takes to respond effectively to a service request. In part three of this series, I'll show you how to prioritize requests to ensure that the most important requests get the fastest response while still servicing the lower priority requests.

Competence means providing correct, knowledgeable service, performed with accuracy and confidence. Technical competence goes without saying, but how can you maintain your technical competence even if your employer doesn't pay for training? In part four of this series, I'll share with you realistic techniques to use to demonstrate your competence and some practical tips on maintaining your competence on your own.

Empathy means providing caring and personal service. You can convey empathy when you listen for the hidden meaning in what a user is saying, acknowledge the emotion, and offer caring assistance. In part five of this series, you'll learn key phrases to use to demonstrate empathy and techniques for conveying your empathy to the upset end user.

Professionalism means that how you speak and act and the emails or other materials you send reflect a high level of training and expertise. This becomes the professional image that you project to your end users. In the sixth and final part of this series, you'll learn five powerful, yet simple techniques for conveying professionalism in your dealings with end-users.

Delighting your user is really easy most of the time. When you find ways to help your users be more productive and creative in their jobs, you'll find your job is more satisfying and more rewarding. As a support desk propfessional, you have tremendous opportunities for personal growth and you have daily opportunities to make a positive difference in people's lives. That's powerful!

By: Don R. Crawley
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